Man with Van Pratts Bottom Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Pratts Bottom provides removal, transport, man and van, and related services within its service area in the United Kingdom. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, company or organisation booking the services.
We, us, our means the provider of the man and van and removal services trading as Man with Van Pratts Bottom.
Services means any removal, collection, delivery, man and van, transport, loading, unloading, packing, or related services that we agree to supply.
Goods means the items, belongings, furniture, equipment, or materials to be moved, transported, or handled by us.
Service area means the locations within which we agree to provide our removal and transport services, primarily centred around Pratts Bottom and surrounding regions.
2. Scope of Services
We provide man and van and removal services for domestic and commercial customers, including but not limited to house moves, flat moves, small office moves, single item deliveries, part-loads, and furniture transport. The exact scope of the services for each job will be described in our booking confirmation.
We reserve the right to refuse to transport or handle any Goods which, in our reasonable opinion, are unsafe, illegal, hazardous, or likely to cause damage or injury, including but not limited to explosives, weapons, flammable substances, chemicals, live animals, and perishable goods that require special handling.
3. Booking Process
3.1 Enquiries and quotations
You may request a quotation for our services by providing accurate information about the locations, access details, dates, times, volume and nature of Goods, special handling requirements, and any other relevant information. Quotations are based on the details you provide and are subject to change if those details are inaccurate or incomplete.
Unless clearly stated otherwise, quotations are estimates only and not a fixed price. Additional charges may apply for waiting time, extended labour, extra mileage, parking fees, congestion charges, or any unanticipated difficulties.
3.2 Confirming a booking
A booking is only confirmed when you accept our quotation, we confirm availability, and any required deposit or prepayment has been received. We may confirm bookings verbally or in writing. At the point of confirmation, a contract is formed between you and us subject to these Terms and Conditions.
You are responsible for checking that the details in the booking confirmation are correct, including dates, addresses, times, and the description of the Services. Any errors must be notified to us as soon as possible and may result in changes to price or availability.
3.3 Changes to bookings
If you wish to amend your booking, including changes to dates, times, addresses, or the size of the move, you must notify us as early as possible. We will try to accommodate changes but cannot guarantee availability. Changes may incur additional charges and may require a revised quotation.
4. Customer Responsibilities
You agree to:
Provide full and clear information about the nature and volume of the Goods, and any items requiring special handling.
Ensure that adequate and safe access is available at collection and delivery addresses, including parking for the vehicle and clear pathways for loading and unloading.
Arrange and pay for any necessary permits, visitor parking, or access permissions required by local authorities, building management, or third parties.
Pack and secure your Goods properly unless packing services are expressly included in your booking. We are not responsible for damage arising from inadequate or improper packing carried out by you or a third party.
Be present, or ensure an authorised representative is present, at the agreed times to provide access, give instructions, and sign any necessary paperwork.
5. Payments and Charges
5.1 Pricing
Prices may be based on hourly rates, fixed job rates, mileage, volume of Goods, labour required, or a combination of these factors. The pricing basis will be stated at the time of quotation.
Additional charges may apply for:
Work taking longer than the estimated time due to access issues, waiting time, delays not caused by us, or increased volume of Goods.
Extra labour required for dismantling, reassembly, packing, or carrying items over long distances or up multiple flights of stairs.
Parking charges, tolls, congestion or low emission zone charges, or other third-party costs incurred in delivering the Services.
5.2 Deposits and prepayments
We may require a deposit or full prepayment to secure your booking. The amount and due date for any deposit or prepayment will be communicated at the time of booking. If you fail to pay the required amount by the stated deadline, we may treat the booking as cancelled by you.
5.3 Time of payment
Unless otherwise agreed, payment of any balance is due on completion of the Services on the same day. For longer or larger moves, we may require payment before unloading, or at stages agreed in advance.
We reserve the right to withhold delivery of Goods or cease work if payment is not made when due. Ownership of any unpaid Goods remains with you, but we may exercise a lien over them until all sums due are paid in full.
5.4 Late payment
If payment is not received on time, we may charge reasonable interest and administrative fees in accordance with applicable UK law. You will be responsible for all reasonable costs incurred in recovering overdue sums, including debt collection and legal expenses.
6. Cancellations and Rescheduling
6.1 Cancellation by the customer
If you wish to cancel your booking, you must notify us as soon as possible. The following charges may apply based on the notice period before the scheduled start time:
More than 7 days notice: deposit or prepayment may be refunded, subject to any non-recoverable costs incurred.
Between 48 hours and 7 days notice: we may retain all or part of the deposit or prepayment.
Less than 48 hours notice or failure to be available at the agreed time: up to 100 percent of the quoted price may be charged.
Any specific cancellation terms provided at the time of booking will take precedence over the general terms above.
6.2 Rescheduling
You may request to reschedule your booking, subject to availability. If you request rescheduling within 48 hours of the agreed start time, we may treat this as a cancellation and rebooking and apply relevant charges. We will always inform you of any fees before confirming a new date or time.
6.3 Cancellation by us
We may cancel or postpone a booking in the event of circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, illness, accidents, road closures, or safety concerns. In such cases, we will seek to reschedule the Services at a mutually convenient time or refund any sums paid for Services not provided. We will not be liable for any consequential losses arising from such cancellation or postponement.
7. Access, Parking and Delays
You are responsible for ensuring that suitable parking and access are available at both collection and delivery locations. Any parking fines or penalties incurred because of your failure to arrange adequate parking may be added to your bill.
If our staff or vehicles are delayed due to issues outside our control, including waiting for keys, lack of access, incomplete packing, or restricted routes, we may charge for the additional time at our prevailing hourly rates.
8. Liability for Loss or Damage
8.1 Our responsibility for your Goods
We will take reasonable care in handling, loading, transporting and unloading your Goods. Our liability for loss of or damage to Goods arising from our negligence is limited as set out in this section, unless a higher level of cover is expressly agreed in writing and any additional charge paid.
8.2 Exclusions and limitations
We are not liable for:
Loss or damage arising from your failure to adequately pack items, unless we have agreed to provide packing services and have carried them out.
Pre-existing damage, wear and tear, or inherent defects in Goods, including instability of furniture or weak joints.
Loss or damage to items of particularly high value, such as cash, jewellery, valuable documents, antiques, artwork, or electronic data, unless we have expressly agreed to transport such items and they have been properly declared and packed.
Loss or damage caused by circumstances beyond our reasonable control, including but not limited to weather events, road accidents not caused by us, or actions of third parties.
Indirect or consequential losses such as loss of profit, loss of opportunity, or emotional distress.
Our total liability for any claim, whether arising from negligence, breach of contract, or otherwise, will not exceed the lower of the cost of repair or replacement of the affected item, subject to any overall cap communicated at the time of booking.
8.3 Reporting damage
You must inspect your Goods as soon as reasonably possible after completion of the Services. Any visible loss or damage that you believe was caused by us must be reported to us promptly, and in any event within a reasonable period after completion. We may request evidence, such as photographs and receipts, to assess any claim.
9. Waste and Rubbish Regulations
9.1 General responsibilities
We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal business, and any removal of rubbish, waste, or items for disposal must be agreed in advance as part of the Services.
9.2 Prohibited waste
We will not remove or transport hazardous, controlled, clinical, or illegal waste, including but not limited to:
Chemicals, solvents, fuel, asbestos, medical waste, or similar materials.
Fly-tipped or illegally obtained waste.
Waste that is not properly contained or poses a health or safety risk.
9.3 Lawful disposal
Where we agree to remove items for disposal, we will do so through lawful and authorised routes such as licensed waste transfer stations, recycling centres, or approved facilities. Additional charges may apply based on weight, volume, and type of items disposed of.
You warrant that any items given to us for disposal belong to you and that you have lawful authority to dispose of them. You must not request us to dispose of any items in a way that breaches UK waste legislation or local regulations.
10. Insurance
We maintain appropriate insurance to cover our legal liabilities in the provision of removal and transport services. This may include public liability and goods in transit cover up to specified limits. Specific details and limits can be provided on request.
If the standard levels of cover are insufficient for your needs, you are responsible for arranging additional insurance at your own cost or requesting upgraded cover from us where available, which may incur further charges.
11. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our Services, you should raise the issue with us as soon as possible so that we can seek to resolve it promptly. We may ask you to provide details of your complaint in writing, together with any supporting evidence.
We will investigate complaints in good faith and aim to provide a response within a reasonable timeframe. If a dispute cannot be resolved informally, both parties agree to consider mediation or another form of alternative dispute resolution before commencing formal legal proceedings, where suitable.
12. Data Protection and Privacy
We will collect and use your personal information only for the purposes of providing our services, managing bookings, processing payments, and, where appropriate, complying with legal obligations. We will take reasonable steps to protect your information and will not sell your data to third parties.
We may share necessary details with our staff, contractors, or insurers where required to deliver the Services or handle claims. By using our services, you consent to such use of your personal information in accordance with applicable UK data protection laws.
13. General Terms
13.1 Variations
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us. Any change that significantly alters your rights will be notified where reasonably possible.
13.2 Severability
If any provision of these Terms and Conditions is held by a court to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
13.3 Assignment
You may not assign or transfer your rights or obligations under this agreement without our prior written consent. We may assign or subcontract all or part of our obligations, provided that this does not materially reduce the level of service you receive.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By confirming a booking with Man with Van Pratts Bottom, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
