Man with Van Pratts Bottom Privacy Policy
This Privacy Policy explains how Man with Van Pratts Bottom collects, uses, stores, and shares personal data when providing man and van services. It applies to all Man with Van Pratts Bottom customers in our service area, including people who make enquiries, request quotations, or book our services.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation and relevant data protection laws.
Personal Data We Collect
We collect only the personal data necessary to provide and manage our services. The types of personal data we may collect include the following.
Identification and contact details such as name, address, collection and delivery addresses, and general location details within our service area.
Service details such as information about the items to be moved, property access information, preferred dates and times, and any instructions you provide relating to your booking.
Communication records such as the content of enquiries, quotes, bookings, and any follow up communications you have with us.
Payment related details such as records of payments made and payment method used. We do not store full card details if you pay by card through a third party payment provider.
Technical and usage information where applicable, such as basic details from online forms or booking systems you may use to contact us.
How We Collect Your Data
We collect personal data directly from you in the following ways.
When you contact us to request information, a quotation, or to make a booking.
When you provide details required to carry out the move, such as collection and delivery addresses, parking details, and access instructions.
When you communicate with us by phone, text, messaging platforms, or in writing in relation to our services.
We may also receive limited personal data about you from third parties where it is necessary for our services, for example if a landlord, estate agent, or another person books a move on your behalf and provides your contact details and address so we can complete the job.
Lawful Bases for Processing
We process your personal data only where we have a lawful basis under data protection law. Depending on the circumstances, our lawful bases may include the following.
Performance of a contract. We need to process your personal data to provide our man and van services, respond to your enquiries, issue quotes, manage your bookings, and complete the move you have requested.
Legal obligations. We may process certain information to comply with legal and regulatory requirements, such as tax and accounting rules, record keeping obligations, and responding to lawful requests by authorities.
Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests and does not override your fundamental rights and freedoms. Examples include managing our operations, protecting our business and customers from fraud or misuse, and keeping limited records of past jobs for reference, quality control, and dispute resolution.
Consent. In some limited situations we may rely on your consent, for example if you specifically agree to receive certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us using the details on our website or other usual contact methods.
How We Use Your Personal Data
We use your personal data for the following main purposes.
To provide quotes, confirm availability, and manage your bookings.
To plan and carry out your move, including collecting and delivering items at the addresses you provide.
To communicate with you about your booking, including sending confirmations, updates, and any necessary follow up messages.
To process and record payments and maintain accurate financial records.
To handle complaints, queries, and disputes, and to improve our services.
To comply with legal obligations and cooperate with appropriate authorities if required by law.
Data Sharing and Processors
We do not sell your personal data. We only share your data where necessary and in accordance with data protection laws. In particular, we may share your data with the following categories of recipients.
Service providers and processors who help us deliver our services, such as payment processors, accounting and invoicing support, or providers of booking or communication tools that we may use. These third parties act as processors and may only process your data on our documented instructions and for the purposes we specify.
Drivers or helpers working with us who need limited personal data, such as your name, address, and contact details, so they can complete your booked job safely and efficiently.
Professional advisers such as accountants or legal advisers who help us comply with our legal and financial obligations.
Authorities or regulators where we are legally required to share personal data, for example in response to a lawful request, legal claim, or for the prevention and detection of crime.
Whenever we use processors, we take steps to ensure that they protect your personal data with appropriate technical and organisational measures and that they only use it as needed to provide their services to us.
Data Retention
We retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy, and to meet any legal, accounting, or reporting requirements.
In general, we keep records of bookings, invoices, and related communications for a period that reflects relevant statutory limitation periods and tax record requirements. After this period, your personal data will be securely deleted, anonymised, or archived in a way that no longer identifies you.
Where we rely on consent, such as for optional marketing messages, we keep related personal data until you withdraw your consent or until it is no longer required for that purpose, whichever is earlier.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, loss, or damage. Measures may include controlled access to records, secure storage of documents, and safe disposal of data when it is no longer needed.
While no system can be completely secure, we aim to ensure that personal data is handled in a way that minimises risk and respects your privacy.
Your Data Protection Rights
As a data subject under the UK General Data Protection Regulation, you have several rights in relation to your personal data. These rights apply to all Man with Van Pratts Bottom customers in our service area, subject to certain legal limitations and exemptions.
Right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of the personal data we hold about you, along with information about how we use it.
Right to rectification. You have the right to request correction of inaccurate personal data and completion of incomplete data.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing. You may ask us to restrict the processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection you have raised.
Right to object. You may object to processing based on our legitimate interests, and we will stop processing unless we have compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used, and machine readable format and to have it transmitted to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew consent.
If you wish to exercise any of these rights, please contact us using the contact details provided on our website or via your usual communication channel with us. We may need to verify your identity before responding to your request.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we handle personal data. Any updated version will apply to all Man with Van Pratts Bottom customers in our service area from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
